Sales Policy

Effective Date: January 8, 2025

At FlexCiteino, we strive to provide an exceptional shopping experience by offering high-quality musical instruments and accessories at competitive prices. Our Sales Policy outlines the terms and conditions for purchasing products from our website, flexciteino.com. By making a purchase, you agree to the terms set forth in this policy.

1. Product Availability

  • Stock Availability:
    We make every effort to keep our inventory updated, but due to high demand or supply chain issues, some products may be temporarily out of stock. If an item is unavailable after you place an order, we will notify you immediately and provide options such as backorder, substitution, or a full refund.

  • Product Descriptions:
    We strive to provide accurate and detailed product descriptions, including specifications, dimensions, and images. However, product details may vary slightly from what is displayed due to manufacturer updates, packaging changes, or other unforeseen factors. We encourage you to contact our customer service team for any clarification before making a purchase.

2. Pricing

  • Pricing Accuracy:
    We aim to offer accurate pricing on all products listed on FlexCiteino.com. Prices are subject to change at any time without prior notice. All prices are listed in U.S. Dollars (USD), and taxes, shipping, and handling fees are calculated at checkout.

  • Sales and Discounts:
    From time to time, we offer promotional discounts, sales, or special offers. These offers may be time-sensitive and subject to availability. Discounts are not applicable to previous purchases, and cannot be combined with other offers unless otherwise stated.

  • Sales Tax:
    Sales tax will be applied to orders shipping within the United States based on the applicable local tax rates. If your shipping address is outside of the United States, sales tax may not be applied, but import duties and taxes may apply at your destination.

3. Ordering Process

  • Placing an Order:
    To place an order, select the product(s) you wish to purchase, add them to your cart, and proceed to checkout. You will need to provide your shipping and payment information to complete the purchase.

  • Order Confirmation:
    After you place an order, you will receive an email confirmation with your order details. Please review the information carefully, and ensure that everything is correct. If you notice any discrepancies, please contact us immediately.

  • Order Processing Time:
    Orders are typically processed within 1-2 business days. During peak seasons or sales events, processing times may be slightly longer. You will receive a notification once your order has shipped.

4. Payment Methods

We accept a variety of payment methods to make your purchase easy and convenient:

  • Credit and Debit Cards:
    We accept Visa, MasterCard, American Express, and Discover cards.

  • PayPal:
    You can also pay using your PayPal account during the checkout process.

  • Other Payment Methods:
    We may offer additional payment options depending on your location and the checkout method available.

Payments are securely processed using SSL encryption to protect your sensitive information.

5. Order Cancellations

  • Order Cancellation Policy:
    Once an order is placed, we work quickly to process and ship it. If you wish to cancel your order, please contact us as soon as possible at info@flexciteino.com. If the order has not yet been processed or shipped, we will cancel it and issue a full refund.

  • Non-Cancellable Orders:
    Orders that have already been shipped cannot be cancelled. In such cases, you may return the item(s) following our Refund and Returns Policy.

6. Shipping and Delivery

  • Shipping Methods:
    We offer a variety of shipping options based on your location and preferences. Shipping costs will be calculated at checkout based on the delivery address and chosen shipping method.

  • Delivery Times:
    Delivery times vary depending on the shipping method selected and the destination. We strive to ship all orders promptly, but shipping times may be affected by holidays, weather conditions, or other factors outside of our control. You will receive tracking information as soon as your order is shipped.

  • Shipping Restrictions:
    Currently, we ship to addresses within the United States and internationally. However, certain products may have shipping restrictions based on the destination. If this is the case, we will notify you and work with you to resolve the issue.

7. Returns and Exchanges

If you are not satisfied with your purchase, please refer to our Refund and Returns Policy for instructions on how to initiate a return or exchange.

  • Return Eligibility:
    Items must be returned within 30 days from the date of delivery and must be in new, unused condition with the original packaging.

  • Non-Returnable Items:
    Certain items, such as custom-made products, gift cards, or digital downloads, are not eligible for return.

8. Customer Support

Our customer service team is available to assist you with any inquiries or issues regarding your order. Please contact us for assistance:

9. Limitation of Liability

While we strive to provide accurate product information, FlexCiteino is not responsible for any typographical errors or inaccuracies in product descriptions, pricing, or availability. We also do not guarantee that products will be free from defects or that the product will meet your expectations. Our liability is limited to the value of the products purchased, and we will not be liable for any incidental or consequential damages resulting from the use of our products.

10. Final Terms

By placing an order on FlexCiteino.com, you agree to comply with our Sales Policy and acknowledge that you have read and understood the terms outlined above. We reserve the right to update or change our policy at any time, and any updates will be posted on this page.

This Sales Policy is designed to ensure transparency, consistency, and ease of purchase for all FlexCiteino customers. It provides a clear understanding of the process, from product selection to payment, shipping, and returns. If you have any questions, don’t hesitate to contact us!