Refund and Returns Policy

Effective Date: January 8, 2025

At FlexCiteino, we are committed to providing high-quality musical instruments and accessories to our customers. If for any reason you are not satisfied with your purchase, we offer a straightforward return and refund process to ensure your satisfaction.

1. Return Eligibility

To be eligible for a return, the item must meet the following conditions:

  • Timeframe: Returns must be initiated within 30 days from the date of delivery.
  • Condition: The item must be unused, in the same condition that you received it, and in its original packaging. Any products that are damaged, altered, or have been used (except for minor testing) will not be eligible for return.
  • Non-Returnable Items: Certain items are non-returnable, including:
    • Personalized or custom-made products
    • Gift cards
    • Digital downloads or software

2. How to Return an Item

If you would like to return an item, please follow these steps:

  1. Contact Customer Service:
    Reach out to our customer service team by email at info@flexciteino.com or call us at (360) 403-9345 to request a return authorization. Please include the following information in your request:

    • Order number
    • Product name(s)
    • Reason for return
    • Condition of the item

  2. Return Authorization:
    Once your return request is approved, you will receive a Return Authorization Number (RAN) and instructions on how to proceed with the return.

  3. Return Shipping:
    After receiving the return authorization, you are responsible for shipping the product back to us. Return shipping fees are the responsibility of the customer unless the item was received damaged or defective. We recommend using a trackable shipping service to ensure the item reaches us safely.

  4. Packaging:
    Please ensure the product is securely packaged to prevent damage during return shipping. All accessories, manuals, and parts included in the original shipment must be returned as well.

3. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 7-10 business days.

  • Partial Refunds:
    If the returned item is damaged, not in its original condition, or missing parts, we may issue a partial refund based on the condition of the product.

  • Restocking Fees:
    In some cases, we may charge a restocking fee of 10-15% on returned items that are opened or not in original condition. This fee will be deducted from your refund.

  • Late or Missing Refunds:
    If you haven’t received your refund yet, please first check with your bank or credit card company. There may be some processing time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact us at info@flexciteino.com.

4. Exchanges

We currently do not offer direct exchanges. If you would like a different product, you will need to return the original item for a refund and place a new order.

5. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund, at your discretion.

  • Damaged Goods:
    If the product is damaged during shipping, please take photos of the damage and send them to us along with your order details. We will work with the shipping carrier to resolve the issue.

  • Defective Products:
    If your item is defective or malfunctioning, we will provide a full refund or replacement, depending on the situation.

6. How to Contact Us

If you have any questions regarding our Refund and Returns Policy, or if you need assistance with your return or refund process, please reach out to us:

7. Final Notes

  • Processing Time:
    Please allow up to 14 business days for the return process to be completed, including the time it takes for us to receive and inspect the returned item.

  • Refund Policy Exceptions:
    Some items or situations may be subject to exceptions based on special promotions, product types, or any other unique circumstances.

By making a purchase at FlexCiteino.com, you acknowledge that you have read and agreed to this Refund and Returns Policy.

This Refund and Returns Policy ensures clarity and transparency for customers of FlexCiteino.com while maintaining a high level of customer satisfaction. It’s designed to be easy to understand and efficient in resolving any issues regarding returns and refunds.