Payment Policy

Effective Date: January 8, 2025

At FlexCiteino, we strive to offer a seamless and secure shopping experience. Our Payment Policy outlines the methods, security measures, and terms related to payments for products purchased through flexciteino.com.

1. Accepted Payment Methods

We accept the following payment methods for purchases made on FlexCiteino.com:

      • Credit and Debit Cards:
        We accept major credit and debit cards, including:

        • Visa
        • MasterCard
        • American Express
        • Discover

      • PayPal:
        Customers can also make payments through PayPal, which allows for payments using a PayPal balance, linked bank accounts, or credit cards.

      • Other Payment Methods:
        Depending on your location and the checkout process, we may offer additional payment methods such as Apple Pay, Google Pay, or other third-party payment gateways.

2. Payment Security

      • Secure Transactions:
        At FlexCiteino, we prioritize the safety and security of your personal and payment information. We utilize SSL (Secure Socket Layer) encryption to ensure that your sensitive data, including credit card details and billing information, is securely transmitted over the internet.

      • Payment Gateway:
        All payments are processed through a trusted, PCI-compliant payment gateway, ensuring that your financial information is handled securely. We do not store your credit card details on our servers.

      • Fraud Prevention:
        We employ fraud detection measures to protect both customers and our business. This may include verifying payment information and contacting you for further verification if unusual or suspicious activity is detected.

3. Order Confirmation and Charges

      • Order Confirmation:
        After your payment is successfully processed, you will receive an order confirmation email with details of your purchase. Please review the information carefully to ensure everything is correct.

      • Payment Authorization:
        Once you submit your payment, we will authorize the transaction and process your order. Payment will be charged immediately at the time of purchase unless otherwise stated.

      • Pending Payments:
        In the event that there are any issues with payment authorization, such as insufficient funds or incorrect payment details, your order may be delayed or canceled. You will be notified via email to resolve the issue.

4. Sales Tax

      • Sales Tax Collection:
        Sales tax is calculated based on the shipping address provided during the checkout process and in accordance with applicable state and local tax laws. Tax rates may vary depending on your location.

      • International Orders:
        For international orders, sales tax may not be applied during checkout. However, import duties, taxes, and customs fees may apply upon delivery, which are the responsibility of the customer.

5. Pricing and Currency

      • Currency:
        All prices listed on FlexCiteino.com are in U.S. Dollars (USD). The currency conversion will be applied if you are purchasing from outside the United States.

      • Price Adjustments:
        Prices on our website are subject to change without notice. If you place an order before a price adjustment is made, your order will be charged at the price listed at the time of purchase.

      • Discounts and Coupons:
        From time to time, we may offer discounts, promotional codes, or special offers. These discounts will be applied during checkout. However, discounts cannot be applied retroactively to previous purchases.

6. Payment Processing Time

      • Authorization and Payment Processing:
        Once you place an order, we process your payment within 24 hours. Your payment will be authorized and charged immediately. If there are any issues processing your payment, you will be notified and your order will be placed on hold until the issue is resolved.

      • Delayed Charges:
        In some cases, such as during special promotions, order adjustments, or custom orders, payments may not be charged immediately. Any delayed charges will be processed once the order is fully confirmed and ready for shipment.

7. Refunds and Cancellations

      • Refund Process:
        Refunds are issued to the original payment method used at the time of purchase. Please refer to our Refund and Returns Policy for more information on how refunds are processed.

      • Order Cancellations:
        If you wish to cancel an order, please contact our customer service team as soon as possible. Once an order is processed and shipped, it cannot be canceled, but you may initiate a return following our Refund and Returns Policy.

8. Payment Disputes

      • Chargebacks and Disputes:
        If you dispute a charge made to your credit card, PayPal, or any other payment method, please contact our customer service team before initiating a chargeback with your payment provider. We will work with you to resolve any issues promptly.

      • Fraudulent Transactions:
        If fraudulent activity is suspected, we reserve the right to cancel your order and report it to the relevant authorities. We will also take appropriate actions to prevent fraudulent transactions from occurring on our website.

9. Contact Information

If you have any questions or concerns regarding payments, please do not hesitate to contact us:

10. Final Notes

By completing a purchase on FlexCiteino.com, you acknowledge and agree to the terms and conditions outlined in this Payment Policy. We reserve the right to update or modify this policy at any time, and any changes will be posted on this page.

This Payment Policy is designed to ensure a secure, transparent, and efficient payment process for our customers. If you have any questions about your payment, don’t hesitate to reach out to us, and we’ll be happy to assist you!