Shipping Policy

Effective Date: January 8, 2025

At FlexCiteino, we are committed to delivering your musical instruments and accessories in a timely and efficient manner. This Shipping Policy outlines the methods, processes, and expectations for shipping your orders. By placing an order on flexciteino.com, you agree to the terms and conditions set forth in this policy.

1. Shipping Methods

We offer various shipping methods to accommodate your needs. The available shipping options will be presented during the checkout process and may vary depending on your delivery address. The shipping methods include:

      • Standard Shipping (5-7 business days)
      • Expedited Shipping (2-3 business days)
      • Express Shipping (1-2 business days)
      • International Shipping (time varies based on destination)

Shipping Fees:
Shipping costs are calculated at checkout based on the delivery method selected, your location, and the size/weight of your order. You will see the total shipping charge before confirming your purchase.

2. Order Processing Time

      • Processing Time:
        All orders are typically processed within 1-2 business days of receiving your order. Orders placed on weekends or holidays may experience a slight delay, as our team processes them the next business day.

      • In Stock Items:
        If the items you ordered are in stock, they will be processed and shipped promptly. You will receive a confirmation email with tracking information once your order has been shipped.

      • Backordered or Out of Stock Items:
        If any items are out of stock or backordered, we will notify you as soon as possible and provide an estimated date of restock. You may choose to wait for the item, substitute it with another product, or cancel the order for a full refund.

3. Shipping Destinations

      • Domestic Shipping:
        We ship to all U.S. states, including Alaska and Hawaii. Shipping charges and delivery times vary based on your location and the shipping method you select.

      • International Shipping:
        FlexCiteino offers international shipping to select countries. International orders may be subject to additional shipping charges, customs duties, and taxes, which are the responsibility of the buyer.

        Note: International shipping delivery times may vary based on your location and customs processing.

      • Shipping Restrictions:
        Some products may have shipping restrictions or may not be eligible for international shipping due to size, weight, or other regulations. If this is the case, we will notify you before processing your order.

4. Shipping Notifications and Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery through the carrier’s website.

      • Order Tracking:
        You can track your order by visiting the tracking link provided in the email or by entering the tracking number in the shipping carrier’s website (e.g., UPS, FedEx, USPS, etc.).

      • Shipping Delays:
        While we make every effort to ship orders promptly, delivery times may be affected by factors outside our control, such as weather, natural disasters, or customs delays for international orders. We encourage you to monitor your tracking number for the most up-to-date information.

5. Shipping Issues

If there is an issue with your shipment, such as a delay, incorrect address, or missing items, please contact our customer service team immediately at info@flexciteino.com or call (360) 403-9345. We will assist you in resolving the issue as quickly as possible.

      • Damaged Items:
        If you receive a damaged product, please report it within 7 days of delivery. We will work with you to resolve the issue, either by sending a replacement or issuing a refund, depending on the situation. Be sure to keep all original packaging for inspection.

      • Lost or Stolen Packages:
        If your package is lost or stolen, we will work with the carrier to investigate and resolve the issue. However, we are not responsible for lost or stolen packages once the item has been marked as delivered by the shipping carrier.

6. Delivery Times

      • Domestic Orders:

        • Standard Shipping: 5-7 business days
        • Expedited Shipping: 2-3 business days
        • Express Shipping: 1-2 business days

      • International Orders:
        Delivery times for international shipments can range from 7-21 business days, depending on the destination country and customs processing times.

Note: These times are estimates and may vary depending on the shipping carrier, your location, and other factors.

7. Shipping Cost and Fees

Shipping costs are calculated based on the following factors:

      • Order Weight and Size:
        Larger or heavier items may incur higher shipping fees.

      • Shipping Method:
        Faster shipping methods, such as Expedited or Express Shipping, will have higher fees compared to Standard Shipping.

      • Destination:
        Domestic shipping fees depend on your shipping address. International orders will have different shipping rates depending on the country.

You will be shown the exact shipping cost before finalizing your order during the checkout process.

8. Address Accuracy

Please ensure that the shipping address you provide is accurate and complete. FlexCiteino is not responsible for delays or issues caused by incorrect or incomplete address information. If you notice an error in your shipping address after placing an order, please contact our customer service team immediately.

9. Returns and Shipping Costs

      • Return Shipping Costs:
        If you wish to return an item, the return shipping costs are typically your responsibility, unless the item is defective or was shipped incorrectly. Please refer to our Refund and Returns Policy for more information.

      • Exchanges:
        If you are requesting an exchange, you will be responsible for the return shipping costs unless the item was defective or incorrect. New shipping charges will apply for the replacement item.

10. Customer Support

If you have any questions about shipping, delivery times, or need assistance with tracking or an issue with your order, our customer service team is here to help. Please contact us at:

Final Notes

By placing an order with FlexCiteino, you agree to our Shipping Policy and acknowledge that shipping times and charges are subject to change based on factors like location, shipping method, and product availability. We reserve the right to modify this policy at any time, and any updates will be reflected on this page.

We aim to provide you with a seamless shopping experience, from purchase to delivery. If you have any concerns or need assistance, don’t hesitate to reach out to us. Thank you for shopping with FlexCiteino!